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Terms and Conditions

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These Terms of Service (“Terms”) constitute a legally binding agreement (“Agreement”) between you and Off Peak Week governing your access to and use of the Off Peak Week website and platform.


1.1 Off Peak Week is an online platform which offers various services to to enable property owners to list property and travelers to interact with owners and to book said property - (together the ‘Services’)

1.2 Off Peak Week is based in the UK and is managed by Off Peak Week Ltd. (the ‘Company’), 2 Bath Mews, Minsterley, Shrewsbury, SY5 0FD - Company number - 08664142.

1.3 These terms and conditions govern the relationship between Off Peak Week and any individual using or accessing the Services and any of the available through it as a guest or a potential guest(the “Guest”).

1.4 These Guests Terms and Conditions constitute a legally binding agreement between the Company and the Guest. By using and accessing the Services you acknowledge that you agree to and are subject to the Guest Terms and Conditions on behalf of yourself an all parties on your booking.

1.5 We reserve the right to revises the Terms and Conditions at any time by posting an updated version to the site.

1.6 Our collection and use of personal information in connection with your access to and use of the Services is described in our Privacy Policy.

1.7 You must be at least 18 years of age to register on the Off Peak Week site and be able to enter into legally binding contracts. By signing up to the site, you state that this is the case.

1.8 You may terminate this Agreement at any time by sending us an email. If you cancel your account as a Property Owner then any confirmed bookings will be automatically cancelled and your guests will receive a full refund.  If you cancel your account as a guest then any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the properties cancellation policy.

1.9 These terms will be interpreted in accordance with English Law. The choice of law does not impact your rights as a consumer according to the consumer protection regulations of your country of residence.

1.10  If any provision of these terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

The Site

2.1 The site behaves as a platform for users to find and reserve property for their holidays, allowing users to interact with each other and to reserve properties. Off Peak Week does not become a party to any contractual relationship between the Guest and the Property Owner.

2.2 As the provider of the Services, Off Peak Week  does not own, create, sell, resell, provide, control, manage, offer, deliver or supply any of the Properties or Services listed on the site.

2.3 Property Owners are responsible for their listings and services, when Guests make a booking and Property Owners accept it, they are entering into a contract directly with each other. Off Peak Week is not party to said contract.

2.4 If any dispute arises between Guest and Property Owner you acknowledge and agree that the Guest and Owner will be responsible for performing the obligations of any such agreements and Off Peak Week is not party to such agreements and disclaims all liability arising from or related to any such agreements.

2.5 Off Peak Week has no control over and cannot guarantee the existence, safety and suitability of any Property Listings or the truth or accuracy of any descriptions

2.6 The Site contains links to third-party websites and resources, these services will be subject to different terms and conditions and we are not responsible or liable for the availability or accuracy of their content, service or products provided by them and we are not endorsing them.

2.7 From time to time the Off Peak Week site service may be interrupted - availability may be restricted due to maintenance or security.

2.8 We do not assume any responsibility for the verification of any member’s identify. We may ask members to provide a form of government identification or other information to help verify the identifies or backgrounds of users.

2.9 You must register an account with us to be able to book or list a property. You can do this through the use of your email address and creating a password

2.10 Information provided to Off Peak Week must be accurate and up to date and you must not register more than one account.

2.11 You are responsible for maintaining the security of your Off Peak Week Account and should not disclose any credentials to a third party. We will never ask you for your account password. If you believe your account has been compromised then you must notify us immediately.  You are liable for any activities conducted through your account unless such activities are not authorized by you and you have not been negligent with your account information and reporting misuse.

2.12 You acknowledge that the Off Peak Week site, including all associated intellectual property rights are the exclusive property of Off Peak Week Ltd.

2.13 You will not use, copy, adapt or modify any of the materials used on Off Peak Week except to the extent you are the legal owner of content or as expressly permitted.

2.14 Off Peak Week respects copyright law and expects its users to do the same. If you believe that any content on our site infringes copyrights you own, please notify us at

2.14 You will not upload, public or submit any content that is fraudulent, misleading, defamatory, libelous, obscene or false. 

2.15 If you choose to use the site then you do so voluntarily and at your sole risk. The Off Peak Week service is provided “as is”, without warranty of any kind, either express or implied.

2.16 Off Peak Week may terminate this agreement at any time, you will receive 28 days notice by email to your registered email address, unless you have breached obligations under these terms or violated laws, regulations or we believe that termination of your account is necessary to protect the safety or property of Off Peak Week, its users or third parties.

Payment and Fees

3. Payments through Off Peak Weeks site are handled by a third party payment provider - Stripe.

3.1 Off Peak Week charges fees to property owners and/or guests for the use of the Off Peak Week service.

3.2 Any fees which occur will be displayed prior to publishing or booking a listing.We reserve the right to alter the fees charged at any time but we endeavor to provide users with adequate notice.

3.3 You are responsible for the fees owed to Off Peak Week. They are collected by Off Peak Week as stated in our payment terms and are non-refundable.

Property Owners Terms

4.1 If you use the Off Peak Week Platform as a Property Owner, your relationship with Off Peak Week is limited to an independent third party contractor, and not as an agent or partner.

4.2 To promote Properties listed on Off Peak Week, Property Listings may be displayed on other sites, mailing lists and offline advertisements.

4.3 When adding your property to the site you must provide accurate and up to date information about your property and holiday offer. This includes providing complete information and disclosing any restrictions and requirements for your holiday.  You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.

4.4 You are responsible for setting prices for your property - these can be varied in the host calendar section for different weeks but once set, if a booking is made you cannot change the amount.

4.5 Photographs used to promote your property must accurately reflect the state of the property and holiday you are providing.

4.6 When you accept a booking (or if you have set your booking system to instant) you are entering a legally binding contract with the guest and are required to provide the holiday you describe in your listing when the booking was made.

4.7 When you receive a booking you agree to pay the applicable fee which will be collected under the payment terms.

4.8  If you choose to require a security deposit for your Accommodation, you must specify this in your Listing. We are not responsible for administering or accepting any claims by property owners related to Security Deposits.

4.9 As Property owners you are responsible to pay the tax due on any bookings for your property and arising from your business.

4.10 If damage occurs on your property it is between you and the guest to settle the dispute or take the funds out of the security deposit to fix the damage.

4.11 When listing your property you must not refer to your business name, website or behave in any way to attempt, or behave in any way in which can be construed as an attempt, to use the site to take bookings and avoid the Off Peak Week commission rate. Violation of this can result in removal from the site.

Guest Terms

5.1 When booking a listing all fees will be presented to you prior to booking your listing. You agree to pay the total fee for any booking you make.

5.2 Upon receipt of a booking confirmation from Off Peak Week a legally binding agreement is formed between you and the owner of the property you have reserved, subject to any additional terms and conditions the Property Owner that apply and are stated in the listing. Off Peak Week will collect the total amount at the time of the booking request or on the confirmation by the Property Owner.

5.3 If you book a Property on behalf of additional guests then you are required to ensure that they too meet any requirements set by the Property Owner and agrees to the terms and conditions set.

5.4 When you receive a confirmed booking of the Property you are entitled to enjoy the holiday under the terms of the agreement you have with the property owner.

Booking Modifications

6.1 If a Guest or Property Owner wishes to modify a booking then they agree to pay any additional fees associated with such modifications.

6.2 Guests can cancel a confirmed booking subject to the Property’s cancelation policy and Off Peak Week will provide any refund to the Guest in accordance with such cancellation policy.

6.3  If a host cancels a confirmed booking, the guest will receive refund of the total fees for the booking, additionally Off Peak Week may impose a cancellation fee, unless there are extenuating circumstances.

6.4 Very occasionally Off Peak Week may need to cancel a confirmed booking, when this occurs an appropriate refund will be made. This will only occur in very rare circumstances where Off Peak Week believes it is to protect the interests of both parties, or for any reasons set out in these terms.

6.5 To receive refunds members need to contact us at to send or request refunds.


7.1 We enjoy receiving feedback, and if you wish to give feedback please email us at

7.1 If you reside in the EU you can access the European Commission’s online dispute resolution platform here:

7.2 If you have any queries related to the above Terms please email us at